Okura Macau

Galaxy Macau Tm Resort, Macau, China, 00000  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Okura Macau

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Coffee shop

Shuttle

Free city shuttle

Fitness/ Gym

Fitness center

Swimming pool

Seasonal outdoor pool

Indoor swimming pool

Private swimming pool

Overview

The welcoming Okura Macau Hotel offers a luxury accommodation in the heart of Macau. Featuring modern architecture, the hotel is opened since 2011.

This hotel is situated 6 km away from Mandarin's House. Okura Macau Hotel is connected with other parts of Macau due to a ferry port located nearby.

Nearby points of interest include a tower, a temple and a church.

Okura Macau Hotel can be reached in a 10-minute drive from Macau International airport.

Rooms

Okura Macau Hotel offers accommodation in 488 guestrooms complete with satellite television, climate control, an individual safe, a living area and a work desk. Some hotel rooms come with a beautiful view over the city. Other comforts include an electric kettle, coffee/tea makers and a stove for self-catering.

Eat & Drink

The hotel offers a hot buffet breakfast served at the restaurant. Guests can try complimentary drinks in the café bar. Cascades treats guests with European meals and lies within 200 meters from the property.

Services

The on-site limousine rentals are also available.

Relax

Guests will enjoy steam baths, beauty services and massage offered on site. Okura Macau Hotel provides a gym and a fitness center to help guests keep fit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Public parking is possible on site for free.

Year renovated:   2011.  Number of floors:   17.  Number of rooms:   488.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • No pets allowed
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Private beach
  • Elevator
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Executive/club floor
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Archery

Services

  • Free airport shuttle
  • Free city shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Children's pool
  • Water slides

Leisure facilities

  • Seasonal outdoor pool
  • Private swimming pool
  • Indoor swimming pool
  • Casino
  • Entertainment
  • Garden area
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • City view
  • Pool view
  • Resort view

Room facilities

  • In-room air conditioning
  • In-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Rooftop terrace
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Shared bathroom
  • Separate tub and shower
  • Hair dryer
  • Slippers
  • Room toiletries
  • Lighted makeup mirror

Self-catering

  • Electric kettle

Bedroom

  • Pillow menu

Media

  • Flat-screen TV
  • Cable/ Satellite television
  • Paid movies/Video
  • DVD player
  • Free local telephone calls
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 11 am FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Okura Macau Macau location
Show big map »

Hotel Address:

Galaxy Macau Tm Resort, Macau, China, 00000

Get directions
City Center
  • Macau
    1.2 mi
Airports
  • Macau International (MFM)
    2.4 mi
  • Zhuhai Airport (ZUH)
    15.0 mi
Underground stations
  • Admiralty
    40.2 mi
  • Wan Chai
    40.6 mi
  • Bus stop
    2.8 mi
Restaurants
  • Belon Restaurant (cuisine: European)
    600 ft
  • Saffron Restaurant, Banyan Tree Hotel (cuisine: Thai)
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2011
  • Number of floors:
    17
  • Number of rooms:
    488

Hotel Awards

ChineseHOTEL AWARDSHighly RecommendedMacauOkura Macau

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in China

Use Badge

Rooms and availability

Okura Macau photos Room
Guest Room
  • Room size:

    500 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds, 2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Privilege access to executive lounge
  • Local calls
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

Includes access for 2 to Okura Lounge for breakfast, afternoon tea and evening cocktail. (Extra person is chargeable to access Okura Lounge) Please note that this room has no capacity for extra bedding.

King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Local calls
Standard Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Suite|SUITE STANDARD - BED AND BREAKFAST

Dormitory Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • + More
  • General:Local calls
  • Media:Television
Okura Macau photos Room
Junior Suite
  • Room size:

    905 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 2 Single beds or 1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Jacuzzi
    • Bathtub
    • + More
  • General:Wi-Fi
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Privilege access to executive lounge
  • Trouser/pants press
  • Local calls
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

This spacious suite has a separate living room. Benefits include: - Express check-in and check-out at Okura Lounge on the 6th floor - Access to Okura Lounge for daily breakfast, afternoon tea and evening drinks for up to 2 guests (For extra guest additional charges apply.) - MOP 300 Dining Credits A rollaway bed will be arranged for the 3rd adult guest (age 13 or above) with supplement charge.

Okura Macau photos Room
Family Connecting Room
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

This family room features a DVD player, minibar and seating area. Please note that this room has no capacity for extra bedding.

Okura Macau photos Exterior Hotel information
Superior Deluxe Twin Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds, 1 Double bed, 2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

TWIN DELUXE SUPERIOR. ROOM ONLY. Non refundable

Okura Macau photos Exterior Hotel information
Superior Deluxe King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

Spacious Superior Room has 1 King Bed. A rollaway bed is available to arranged for the 3rd adult guest (age 13 or above) with supplement charge.

Superior Room
  • Room size:

    560 sq. feet

  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Private bathroom
    • + More
  • General:Local calls
  • Media:Television
Room Description:

Deluxe|Luxury Superior Room

Superior King Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Sauna
    • Jacuzzi
    • + More
  • General:Wi-Fi
  • Terrace
  • Seating area
  • Local calls
  • Telephone
Okura Macau photos Exterior Hotel information
Superior Suite
  • Room size:

    1070 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Double beds or 1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Sauna
    • Bathtub
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Privilege access to executive lounge
  • Trouser/pants press
  • Telephone
  • Pantry
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

Suite features Japanese leaf and cherry blossom theme, natural lighting and an open pantry in the entry vestibule. Benefits include: - Express check-in and check-out at Okura Lounge on the 6th floor - Access to Okura Lounge for daily breakfast, afternoon tea and evening drinks for up to 2 guests (For extra guest additional charges apply.) A rollaway bed will be arranged for the 3rd adult guest (age 13 or above) with supplement charge.

Okura Macau photos Room
Deluxe Double Room
Resort view
  • Room size:

    500 sq. feet

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Double beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Private bathroom
    • Bathtub
    • + More
  • General:Free internet access
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Local calls
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

This twin room has a satellite TV, air conditioning and a minibar. Room benefits include: 1-way ferry tickets for 2 persons (Macau, Taipa Ferry Terminal to Hong Kong, Sheung Wan) - Daily breakfast for 2 persons - Free upgrade to next room category if staying 2 nights or above Please note that this room has no capacity for extra bedding.

Okura Macau photos Room
Deluxe King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Local calls
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

Room benefits include: - 1-way ferry tickets for 2 persons (Macau, Taipa Ferry Terminal to Hong Kong, Sheung Wan) - Daily breakfast for 2 persons - Free upgrade to next room category if staying 2 nights or above Please note that this room has no capacity for extra bedding.

Okura Macau photos Room
Deluxe Flat
Pool view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

Each room is equipped with a minibar, tea/coffee making facilities and a 42-inch flat-screen TV with cable channels. Please note that this room has no capacity for extra bedding.

Okura Macau photos Room
Spacious Junior Suite
  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Wardrobe/closet
  • Carpeted floor
  • Connecting room
  • Privilege access to executive lounge
  • Trouser/pants press
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

This spacious suite has a separate living room. Benefits include: - Express check-in and check-out at Okura Lounge on the 6th floor - Access to Okura Lounge for daily breakfast, afternoon tea and evening drinks for up to 2 guests (For extra guest additional charges apply.) A rollaway bed will be arranged for the 3rd adult guest (age 13 or above) with supplement charge.

Royal King Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Double beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Wi-Fi
  • Terrace
  • Seating area
  • Local calls
  • Telephone
Okura Macau photos Exterior Hotel information
Royal Suite
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Coffee machine
    • Bathtub
    • Air conditioning
    • + More
  • General:Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Wardrobe/closet
  • Carpeted floor
  • Privilege access to executive lounge
  • Trouser/pants press
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toiletries
  • Bidet
  • Shower cap
  • Toilet
  • Bedding:Sofa
  • Rollaway bed
  • Dining:Mini-bar
  • Coffee/tea maker
  • Dining area
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
Room Description:

The well-appointed Royal Suite showcases natural materials, simple, clean lines, and elements of Zen throughout to provide guests with equal measures of comfort and serenity. Room rates include: - Express check-in and check-out at Okura Lounge on the 6th floor - Access to Okura Lounge for daily breakfast, afternoon tea and evening drinks for up to 2 guests (For extra guest additional charges apply.) A rollaway bed will be arranged for the 3rd adult guest (age 13 or above) with supplement charge.

Luxury Double Room
Resort view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Luxury Room

Okura Macau Location

Legend
  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Popular areas

  • Four-Faced Buddha Shrine3000 ft
  • City Center1.0 mi
  • Hac Sa Beach2.2 mi

Places of interest

  • Galaxy Macau Casino400 ft
  • City of Dreams Casino5000 ft

Monuments and Landmarks

Stadiums

  • Macau Stadium2000 ft
  • Macau Jockey Club2700 ft
  • Macau East Asian Games Dome1.2 mi

Museums

  • Museum of Taipa and Coloane History1700 ft

Parks

  • Seac Pai Van Park1.8 mi

Theaters

  • The House of Dancing Water4600 ft

Golf courses and Country clubs

  • Caesars Golf Macau1.1 mi
  • Macau Golf & Country Club2.2 mi

Public parking

  • University of Macau1.1 mi

Local attractions

  • Dragon's Treasure5200 ft
    City of Dreams, Estrada do Istmo,Cotai, Macau
  • University of Macau1.2 mi
    Av. Padre Tomas Pereira Taipa
  • Coloane2.1 mi
    South of Dangzhi Island
  • Kid\'s City at City of Dreams1.0 mi
    Level 2, City of Dreams
  • Matsu Cultural Village1.9 mi
    Coloane

Near the hotel

  • Museum of Taipa and Coloane History1900 ft
    Rua de Correia da Silva
  • Rua do Cunha2400 ft
  • Taipa Village Macau2500 ft
    Rua do Cunha
  • Our Lady of Carmel 3000 ft
    Zijiamo Qiandi Largo do Carmo, Taipa
  • Macau Matsu1900 ft
    Mazu Temple
  • The Grand Canal Shoppes2400 ft
    Castella Street, Di Moda Street and San Luca Street on Level 3
  • Pek Tai Temple2900 ft
    Largo Camoes Taipa Village

Restaurants nearby

  • Belon Restaurant600 ft

    Address: Galaxy Macau Resort, Avenida Marginal Flor de Lotus
    Phone: 853-88836090

    76% likes this, based on 29 reviews
    Cuisine: European

  • Cascades900 ft

    Address: Estrada da Baia de Nossa Senhora da Esperanca
    Phone: 853-88832221

    56% likes this, based on 28 reviews

  • Tai Lei Loi Kei1800 ft

    Address: 18, Largo Governador Tamagnnini Barbosa
    Phone: 853-28827150,853-66891343

    72% likes this, based on 48 reviews
    Cuisine: Chinese, Portuguese

  • Saffron Restaurant, Banyan Tree Hotel800 ft

    Address: Galaxy Hotel
    Phone: 853-88836061

    75% likes this, based on 21 reviews
    Cuisine: Thai

  • Antonio Restaurant2000 ft

    Address: Rua dos Negociantes No. 3, Old Taipa Village, Taipa
    Phone: 853-28999998

    53% likes this, based on 117 reviews

Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2011
  • Number of floors:
    17
  • Number of rooms:
    488

Hotel Awards

ChineseHOTEL AWARDSHighly RecommendedMacauOkura Macau

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in China

Use Badge

Hotels nearby
Galaxy Macau
5 stars
0.2 km
Grand Waldo
5 stars
0.2 km
Banyan Tree Macau
5 stars
0.3 km
Broadway Macau
4 stars
0.3 km
Grandview
4 stars
0.9 km
Cities nearby

Okura Macau Reviews

Guest reviews are submitted by our customers after their stay at Okura Macau

Average guest rating

8.4out of 10
Superb
Based on 139 reviews

Guest reviews

  • Family with children
    9.6

    Very comfort,very polite,but at the business time during 15.00 to 16.00 we need to wait a lot of time for waiting check in.

  • Group of friends
    6.6

    the room is so clean and comfortable.

    I felt insufficient staff in the reception. So we had to wait for check-in and check out for a while.

  • Single
    6.2

    I liked the technology of the toilet and the fact that it is a new hotel.

    Most of the stuff do not speak good English. They are not well trained and requests take a long time to be done for the clients. There is a gap in the stuff's communication skills.

  • Group of friends
    6.6

    New, a lot of thought went into the renovation, comfortable, luxurious

  • Group of friends
    9.2

    Elegant, luxurious, with excellent facilities.

    Casino's staffs had poor service and attitude.

  • Single
    8.8

    Understated luxurious rooms with exqusite japanese interior touches ,well thought and verynice..classy inderstatement.

    Internet support slow..took half hour to deliver a LAN cable,and wfi not signal not good.

  • Group of friends
    7.8

    Not being able to take a picture of the cristal piano.

  • Couple
    6.2

    The service of the staff at Sake Bar and their knowledge on different kinds of sake was amusing.

    We were treated as vip guests and were arranged to have the check-in at 6/F. It appeared to be a good start but not. We were confirmed that our check-out time could be extended to 2pm the next day. After having had the dinner at Yamazato restaurant, the restaurant staff told us that we could not put the bill into the room charge since we had not paid for any guarantee when checking-in. We were surprised on this since we did present our credit card for guarantee. Having checked with the staff at 6/F., we were told that it was a mistake of the staff who helped us to go through the check-in process. At about 12:30pm the next day, while we were taking rest inside the room, a hotel staff came to knock the door and told us that the time for us to check-out had passed and our key cards could not be used. We told him that we were confirmed that the check-out time was extended to 2pm. The hotel staff told us that there was no such record according to what he was getting and he further asked us who confirmed us that. We are desperate and fraustrated about the lack of internal communication and the attitude of the hotel staff. It was not a pleasant stay and we will not recommend this hotel to our family and friends.

  • Single
    7.0

    The toilet is really unique.

    Bell service seems to be lackadaisical at times. Some of them seems uninterested to attend to guest's needs.

  • Family with children
    10.0

    Amazing! The staff was great! So nice and friendly. The rooms were so nice and comfortable, love the bathroom too! Very clean. The price was good for all the great things you get. Breakfast was good. We love everything about this hotel and 100% we will recommend this hotel to friends. Because of the location of the hotel you don't really need to go anywhere for entertainment, everything is there, you have the shops, restaurants, movie thearer, coffee places (Starbucks), ice cream places, kid's room, teenager's room. Everything in one place, and if you do want to go out in town they have shuttles everywhere, really cool place. Loved it!

  • Group of friends
    6.2

    Good Room. Good restaurants.

    To late check-in 3pm. It was delayed, i received my room key after 3pm.

  • Group of friends
    9.2

    Feels like staying in Japan

    Bathroom wall in glass panel not

  • Family with children
    8.2

    Have great fun in outside wavepool!

    No upgrade to suite for our family with child.

  • Family with children
    9.2

    Very great having early check in during peak season and free upgrade to suite with excellent facilities and amenities inside the room. My son likes much the jaccuchi while husband & I likes sauna and steam inside the bathroom. Check in and check out service are good, we don't wait much time to complete the procedures. Staff is nice and and helpful to our enquiries. Outdoor pool w waves is great and we have fun and happy time there. Not only swimming there and also playing beach balls, drinking at the poolside bar and having performance beside the pool. It's very suitable for a family having short trip there. Definitvely will visit Okura again for our next visit in Macau.

  • Family with children
    8.8

    The friendly environment and the staff are very polite and patient.

How to reach hotel

hotel Okura Macau Macau location
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Hotel Address:

Galaxy Macau Tm Resort, Macau, China, 00000

Get directions
City Center
  • Macau
    1.2 mi
Airports
  • Macau International (MFM)
    2.4 mi
  • Zhuhai Airport (ZUH)
    15.0 mi
Underground stations
  • Admiralty
    40.2 mi
  • Wan Chai
    40.6 mi
  • Bus stop
    2.8 mi
Restaurants
  • Belon Restaurant (cuisine: European)
    600 ft
  • Saffron Restaurant, Banyan Tree Hotel (cuisine: Thai)
    800 ft
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  11 am
  • Year renovated:
    2011
  • Number of floors:
    17
  • Number of rooms:
    488

Hotel Awards

ChineseHOTEL AWARDSHighly RecommendedMacauOkura Macau

According to guest reviews, the hotel has been rated as
Best Luxury Hotels in China

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